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Satisfaction Survey...

New childrens indoor play & party centre for friends, family & children to enjoy!

The Play Shed, Newport Road, Stafford ST16 2EX   |   tel: 01785 258630   |   email: info@theplayshed-stafford.co.uk

The Play shed Stafford logo - Circlular
The Play Shed Stafford typographic logo
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Contact NameDate Of Visit
  
Contact NumberTime Of Visit
  
Age Of Children Visiting 
 
 




General Enviroment
 
  Poor Average Excellent
1) Access And Car Park: 1 2 3 4 5

Comments:
 
 Enter your comments here


2) Customer Service on Entrance / Exit:
1 2 3 4 5

3) Were Staff Present?:
Yes No

4) Were you offered a loyalty card?:
Yes No

5) Were you asked to sign in ?:
Yes No

6) Were you asked to signout ?:
Yes No

7) Was the reception area tidy ?:
1 2 3 4 5

8) Access to a clean table:
1 2 3 4 5

9) Cleanliness of tables throughout visit:
1 2 3 4 5
 
 
 Enter your comments here



Setting and Frame Equipment


  Poor Average Excellent
1) Volume: 1 2 3 4 5

2) Childrens Enjoyment:
1 2 3 4 5

3) Value For Money:
1 2 3 4 5
 
 Enter your comments here



Toilets


  Poor Average Excellent
1) Cleanliness: 1 2 3 4 5

2) Toilet Roll Stock:
1 2 3 4 5

3) Toilet checks completed (You will find this on the door):
1 2 3 4 5

4) Did you use out baby change facilities:
Yes No

5) How did it meet your expectations of cleanlines:
1 2 3 4 5


Food and Service


  Poor Average Excellent
1) Snacks and Drinks On Offer: 1 2 3 4 5

2) Food Quality:
1 2 3 4 5

3) Service Quality:
1 2 3 4 5

4) Presentation of Food:
1 2 3 4 5

5) Value For Money:
1 2 3 4 5

6) Staff Knowledge Of Products:
1 2 3 4 5

7) Did staff up sell any items e.g coffee:
Yes No

8) Wait For Food:
1 2 3 4 5

9) What items did you order:
 
Enter your food ordered

10) We issue food receipts for customers to refer to and for time
allocations to monitor serve time. Were your issued a till receipt ?: Yes No

11) Would you order the items again?:
Yes No

If no, please state why
 
Enter your comments here



Allergens:


1) Do you have a food intolerance ?
If so, please inform us of which allergens you have:
Yes No

  Poor Average Excellent

2) Staff knowledge of allergens
1 2 3 4 5

3) Did you feel confident in ordering items suited to your allergens ?:
1 2 3 4 5

4) Were you offered alternatives ?:
Yes No

5) Was our allergen information guide referred to:
Yes No


Service Counter:


  Poor Average Excellent
1) Staff Availabilty: 1 2 3 4 5

2) Cleanliness of Counter:
1 2 3 4 5

3) Customer service received:
1 2 3 4 5

4) Access of information:
1 2 3 4 5


Access of Information:


1) Did you notice any of our signage of packages / promotions?: Yes No

2) Is this something you would notice in other settings:
Yes No

Could you take a few minutes to actively seek a staff member to find out about a product we offer:

1) Big Saver Card:
Yes No

If yes, please comment about information provided

2) Loyalty Card: Yes No

If yes, please comment about information provided

3) Party Packages: Yes No

If yes, please comment about information provided

4) Meal Deals: Yes No

If yes, please comment about information provided


Please let us know:

Name of staff member you dealt with:


Staff knowledge of services:
1 2 3 4 5

Would you be likely to visit again ?
Yes No
If no, please feel free to make any comments


Please feel free to make any other comments below




Thank you for taking the time to complete this survey. All information that you provide to us helps us to improve the service given to all customers

Please click here to submit the form