Satisfaction Survey

General Environment

Poor

Average

Excellent

1) Access And Car Park:

1

2

3

4

5

Comments:

Enter your comments here

2) Customer Service on Entrance / Exit:

1

2

3

4

5

3) Were Staff Present?:

Yes

No

4) Were you offered a loyalty card?:

Yes

No

5) Were you asked to sign in ?:

Yes

No

6) Were you asked to signout ?:

Yes

No

7) Was the reception area tidy ?:

1

2

3

4

5

8) Access to a clean table:

1

2

3

4

5

9) Cleanliness of tables throughout visit:

1

2

3

4

5

Enter your comments here

Setting and Frame Equipment

Poor

Average

Excellent

1) Volume:

1

2

3

4

5

2) Children's Enjoyment:

1

2

3

4

5

3) Value For Money:

1

2

3

4

5

Enter your comments here

Toilets

Poor

Average

Excellent

1) Cleanliness:

1

2

3

4

5

2) Toilet Roll Stock:

1

2

3

4

5

3) Toilet checks completed (You will find this on the door):

1

2

3

4

5

4) Did you use our baby change facilities:

Yes

No

5) How did it meet your expectations of cleanliness:

1

2

3

4

5

Food and Service

Poor

Average

Excellent

1) Snacks and Drinks On Offer:

1

2

3

4

5

2) Food Quality:

1

2

3

4

5

3) Service Quality:

1

2

3

4

5

4) Presentation of Food:

1

2

3

4

5

5) Value For Money:

1

2

3

4

5

6) Staff Knowledge Of Products:

1

2

3

4

5

7) Did staff up sell any items e.g coffee:

Yes

No

8) Wait For Food:

1

2

3

4

5

9) What items did you order:

Enter your food ordered

10) We issue food receipts for customers to refer to and for time

allocations to monitor serve time. Were your issued a till receipt ?:

Yes

No

11) Would you order the items again?:

Yes

No

If no, please state why

Enter your comments here

Allergens:

1) Do you have a food intolerance ?
If so, please inform us of which allergens you have:

Yes

No

Poor

Average

Excellent

2) Staff knowledge of allergens

1

2

3

4

5

3) Did you feel confident in ordering items suited to your allergens ?:

1

2

3

4

5

4) Were you offered alternatives ?:

Yes

No

5) Was our allergen information guide referred to:

Yes

No

Service Counter:

Poor

Average

Excellent

1) Staff Availability:

1

2

3

4

5

2) Cleanliness of Counter:

1

2

3

4

5

3) Customer service received:

1

2

3

4

5

4) Access of information:

1

2

3

4

5

Access of Information:

1) Did you notice any of our signage of packages / promotions?:

Yes

No

2) Is this something you would notice in other settings:

Yes

No

Could you take a few minutes to actively seek a staff member to find out about a product we offer:

1) Big Saver Card:

Yes

No

If yes, please comment about information provided

2) Loyalty Card:

Yes

No

If yes, please comment about information provided

3) Party Packages:

Yes

No

If yes, please comment about information provided

4) Meal Deals:

Yes

No

If yes, please comment about information provided

Please let us know:

Name of staff member you dealt with:

Staff knowledge of services:

1

2

3

4

5

Would you be likely to visit again ?

Yes

No

If no, please feel free to make any comments

Please feel free to make any other comments below

Thank you for taking the time to complete this survey. All information that you provide to us helps us to improve the service given to all customers

Please click here to submit the form